What Customers are Saying
“We have completed our second annual maintenance contract with Rob and Northern Illinois Septic Service. We will renew gladly and highly recommend them. Rob is excellent at communicating when he will perform the inspections, and he follows up afterwards with an email and a copy of his report in case the one he leaves behind is lost.
We found Rob after we had a blower go out just after an inspection by another company. Rob came out and replaced the blower at a fair price and we decided to go with him for annual maintenance. We cancelled the maintenance contract (just renewed) with the old company.
We now get maintenance, not jut a look and a report. Rob checks more than two previous companies, which include the original designer/system provider Syber-Aer. Rob has made suggestions and changes to our system that have improved performance. He has taken the time to explain his improvements as well. Most of them have been minor - not expensive or time consuming, and he has included them at no charge. So even if he is a little more expensive on his contract cost, he does provide a better value overall.
I heartily recommend the service provided by Rob and Northern Illinois Septic.”
“We have been using Rob for a couple of years now and we have been extremely happy with his service. We have used other companies in the past and there is no comparison. Rob is professional, knowledgeable, and he does a great job. I highly recommend Northern Illinois Septic Service!"
“I highly recommend these guys. We had an issue with our system and had a service person come out, diagnose, and repair the problem within about an hour and a half total. It was truly amazing! Extremely knowledgeable and friendly. Did not oversell us on things we didn't need. I can't say enough positive things about this place, very very happy."
“Rob is great! Excellent service and quick response! Highly recommend!"
“I had an alarm on my septic system and decided to call this company. My previous service provider was being unreasonable. Rob called me back promptly and came out today to handle the alarm. Rob was on time and swapped out an aerator motor quickly. Based on the quick service and reasonable service fees, I decided to sign up for a 2-year maintenance agreement. I highly recommend them!"
“After four years of having Rob servicing our septic system, I thought I should finally write a review. We originally had another company service our septic but often had a hard time getting ahold of anyone. I somehow found Northern Illinois Septic Service and since then, Rob is the only one I trust to service our septic system. He lets us know when he's coming out and to see if we need any chlorine or if there are any problems that he needs to be aware of. One time when we were having the tanks pumped, he was in the area and actually came out to monitor and speak with the company pumping because our system is a little bit different than the normal septic system (we do not have a septic field). This past winter, we had to have our aerator replaced, and he gave us several different choices for our budget. I really appreciated that he didn't try to push the most expensive option. Customer service such as his is rare these days unfortunately. For that reason, I always recommend Northern Illinois Septic Service to our friends.
“Our first experience with Rob was Christmas Eve, 2012. We certainly did not expect the prompt service we received due to the holiday, but he was on site within just a couple hours. We have had an opportunity to call on Rob since and can only offer positive feedback. We would strongly recommend his services."
“I recently switched to Northern Illinois Septic Service for my semi-annual septic inspection. Rob is super easy to work with. He does a thorough inspection, he knows what he is talking about, and he takes the time to explain what is going on. He also listens and answers any questions we have. Just good customer service which is pretty much nonexistent in this industry. Highly recommend!"